EITS System Management
What is the Service?
EITS Systems Administration and Management
- Migration of Software into Production Environment
- Planning and Coordination of upgrades and maintenance
- Documented Procedures
- Runtime Support of Agency Applications
- Oversee urgent incident management maintenance activities
- Manage Vendor warrantee, maintenance, and repair
- Trouble Shoot Systems Environment
- Coordinate Corrective Action and Problem Resolution
Systems Transition Management
- Provide System Test Beds
- Review and Approve Time Table and Deliverables
- Data center Transition Activities
- Track and Report Transition Progress
Systems Software Support
- System SW maintenance and management (OS maintenance is responsibility of AHE staff including shared tools, patches, upgrades, inventories, problem resolution, vulnerability management and configuration management.)
- Documentation, administration, and management of systems SW support license agreements
- Intrusion Detection tools
- Security Agent
- Virus detection and eradication SW
- Other hosted SW as required by the customer
AHE Systems Network Connectivity
EITS AHE Systems Service coordinates and assures proper connectivity, support, and maintenance for LAN, DOEnet WAN, and connectivity to public or private networks that EITS customers interface with (in accordance to EITS configuration management guidelines). In addition, adequate fault tolerance connectivity and bandwidth is provided.
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